Last Updated On 03-Apr-2025

Effective Date 03-Apr-2025

This Privacy Policy describes the policies of Dyslexia South Ltd., 100 Harbour Way, West Sussex BN43 5HH, United Kingdom of Great Britain and Northern Ireland (the), email: info@dyslexiasouth.co.uk, phone: 07417422985 on the collection, use and disclosure of your information that we collect when you use our website (https://dyslexiasouth.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect

We do not collect any information from you if you are browsing our website or making use of our free resources. We do not collect cookies. If you contact us through our contact form, we will collect the following information:

• Name

• Email address

• Phone number

• If you are enquiring about an adult, child or student assessment

• Brief information about your areas of concern

If you book an assessment with us, we will collect and process personal information about you, as taking a background history is a necessary part of an assessment. This will include:

• Name

• Email

• Mobile

• Date of Birth

• Address

• Address for your place of study or work

• Gender

• Any other relevant background history which could include medical history

How We Use Your Information

We will use the information that we collect about you for the following purposes:

• To produce a detailed report

• To manage your assessment booking

• To input into your invoice

• Testimonials

• Customer feedback collection

• Support

• Administration info

• Dispute resolution

• Marketing/ Promotional

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below: We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information

We will retain your personal information with us as we keep completed reports indefinitely to support clients who lose these and require access to them in the future. We receive many requests for lost reports. If you would like us to delete your report and information after your assessment, please let us know and this will be deleted within 90 days of your request. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable laws or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@dyslexiasouth.co.uk. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Dyslexia South Ltd., 100 Harbour Way, email: info@dyslexiasouth.co.uk. We will address your concerns in accordance with applicable law.